SICAP (2015-2017)

Reception Front Desk Skills QQI 5 Course

SWANCourse content and learning outcomes:

You will develop the knowledge and skills to deal with clients in person and by telephone in a professional friendly business-like manner.  You will gain an in-depth understanding of the many functions of a receptionist including administration duties. 

Course is free to all, funded by the Social Inclusion & Community Activation Programme 2015-2017 and the European Social Fund.

Assessment of Learning:

 All participants will undertake the following Assessment Methods for the above module:

  • Portfolio of Work
  • Practical skills demonstrations

Venue: Course delivered from Westmeath Community Development Mullingar

Duration & Time:  5 weeks – 1 day a week Thursdays from 10 am to 4 pm  

Start date: 9th November 2017

Number of places:           
12 places on course

Eligibility criteria:             Individuals (16 years +)

Educational level: Good level of oral and written English required  


Application & selection process includes the following:

To apply:

Email Maria at  or send completed application form to

Maria Boyce
Westmeath Community Development
Mullingar E.T.I. Ctr
Mullingar Business Park
Co Westmeath

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