Call Centre Teleservices and Customer Care FETAC Course
Westmeath Community Development (WCD) Offers Free Course to Unemployed
This course is available to unemployed individuals under the WCD Employment Mediation Action and encourages individuals to consider retraining and up skilling to help them become more jobs ready and qualified for vacancies in the Telesales, Customer Care and Call Centre Sectors where there is considerable growth and opportunity.
Course: Call Centre Teleservices & Customer Care FETAC Accredited
Venue: Forus, Castle House, Castle Street, Mullingar
Duration & Time: Two half days per week, 10 am to 1 pm, Tuesdays and Thursdays for 10 weeks commencing 9th October 2012
Accreditation: FETAC Level 6 Teleservices
FETAC Level 6 Customer Service
FETAC Level 4 Data Entry
Eligibility criteria: Individuals (18 years +) who are unemployed and interested in securing work in the call centre, customer care sector.
Educational level: Leaving Certificate or equivalent or individuals with prior experience or learning in this area e.g. customer care, reception, telesales etc. A good knowledge and practical IT and communication skills required for this industry and entry to training course.
Completion of the course will provide learners with the skills and confidence to seek employment in a customer service/call centre environment. Participating on this course will not affect your Social Welfare entitlements. 100% attendance required for duration of course.
This course is being run in conjunction with Mullingar Chamber of Commerce, and is being funded under the Local and Community Development Programme. .
To apply for a place on this course or for further information email
firstname.lastname@example.org on or before Friday 28th September.